Privacy Policy

This Privacy Policy applies to all individuals who interact with Hairs Hub Studio, including customers who purchase products, visitors to our website, and anyone who contacts us through any medium.

By using our services, visiting our website, or making a purchase, you consent to the collection and use of your personal information as described in this policy. This policy is compliant with India's applicable data protection laws and guidelines.

We collect only the information necessary to provide our products and services effectively. This includes:

Hairs Hub Studio uses collected information strictly for the following purposes:

• Processing and fulfilling your orders, including initiating delivery within 48 hours of confirmation.
• Communicating order status, dispatch updates, and delivery confirmations.
• Responding to customer service enquiries and resolving concerns.
• Sending transactional notifications such as order confirmations and invoices.
• Improving our products, services, and overall customer experience.
• Complying with legal obligations under applicable Indian law.
• Detecting, preventing, and addressing fraud or security threats.

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Delivery Partners: Your name and address are shared with third-party logistics providers solely to fulfil your order.
• Payment Processors: Transaction data is shared with payment gateways to securely process your payment. We do not store full card or bank details.
• Legal Compliance: We may disclose information if required by law, court order, or government authority under applicable Indian regulations.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of business assets, with continuity of this privacy policy.

All third parties with whom we share data are required to handle it securely and only for the specified purpose.

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

• Order & transaction records are retained for a minimum of 3 years for accounting and legal compliance.
• Customer support communications are retained for up to 1 year.
• Technical & browsing data is retained for up to 90 days.

Once data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you.

Hairs Hub Studio takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

• Access to customer data is restricted to authorised personnel only.
• Payment information is processed via secure, encrypted payment gateways.
• Our systems are regularly reviewed for potential vulnerabilities.

As a customer of Hairs Hub Studio, you have the following rights with respect to your personal data:

To exercise any of these rights, please contact us at +91 9555556570. We will respond to your request within a reasonable timeframe.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

• Essential Cookies: Required for the website to function correctly, such as maintaining your session during checkout.
• Analytics Cookies: Help us understand visitor behaviour and improve website performance (anonymous data only).
• Preference Cookies: Remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

Our products and services are intended for individuals aged 18 years and above. Hairs Hub Studio does not knowingly collect personal information from children under the age of 18.

If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided us with personal information are encouraged to contact us at +91 9555556570.

Our website or communications may contain links to third-party websites or platforms (such as social media pages or payment gateways). These third-party sites operate independently and have their own privacy policies.

Hairs Hub Studio is not responsible for the privacy practices or content of any external websites. We encourage you to review the privacy policy of any third-party site you visit.

Hairs Hub Studio reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be published on our website with a revised effective date.

We encourage you to review this policy periodically. Continued use of our services after any amendments constitutes your acceptance of the updated policy. For significant changes, we will endeavour to notify you directly via phone or other available contact means.